New Car Service, Warranties, and your rights.

Its not compulsory to have your car serviced at a dealership to maintain your new car warranty.

For a few years now there has been a lot of mis-information about new car warranties.

This confusion is often caused by the new vehicle dealerships themselves. Although rarely provided in writing, many of these dealerships will tell you that a new vehicle must be serviced within the dealership or the new car warranty is void.

The ACCC have recently moved to stop this misleading activity.


Rowse Motors Warragul are fully qualified to perform expert car servicing that protects your rights  and warranty on your new vehicle.

Our 60 plus point safety check means we will also be checking for warning signs in many more components on your vehicle than which could be covered under your warranty, thus  allowing you to address these faults while the vehicle is under warranty.

We offer value for money and our family business ethic means you can come and talk to the mechanic that works on your car at anytime.

For more detailed information about new car warranties read our FAQ’s


New Car Warranties FAQ’s

What is a new car warranty?

Every new vehicle is covered by a Statutory warranty as demanded under the federal consumer warranty laws. You don’t need to sign a warranty contract or pay extra for a statutory warranty – it exists, by law, without any of this.
Should any faults become apparent within the first few years of ownership and provided the vehicle has been properly used and maintained, the manufacturer is obliged to remedy or repair the fault at no cost to you.

Depending on the nature of the fault or failure, this remedy may be applicable for 5 (or even more) years after purchase.

What are expressed or extended warranties?

There are also “expressed” warranties that are marketed by the manufacturer and these usually come with a specified time, for example, 3 Years.
It should be noted that such warranties are simply a mirror of the Statutory warranty that applies anyway, except with a time limit applied.
Finally, there are extended warranties providing a “longer period of cover” which can be purchased at the time you buy your car or provided free of charge by the dealership.
Once again, an extended warranty cannot override your statutory rights to a warranty.
It is important that you read the fine print of these types of warranties as they can have many provisions that need to be understood. The ACCC have recently decreed that providers of extended warranties (including dealerships) cannot dictate where a vehicle must be serviced in order to maintain a warranty cover.

How do I keep my new car warranty?

Under a motor vehicle statutory warranty, manufacturers and their dealers are only entitled to insist that;

  • Servicing is carried out by suitably qualified staff
  • servicing is done according to the manufacturer’s documented specifications
  • servicing is done using appropriate quality parts where required.

Provided these conditions are met, regardless of where the car is serviced, the warranty will remain intact.



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